Salon owners running several sites had no easy way to tell whether deleted bookings were genuine. Redev added AI vision to SalonTracker so the system can check for itself.

About SalonTracker
SalonTracker is salon management software, launched in 2014 and shaped by feedback from tanning salons, hair salons, spas and nail bars. Redev has been its development partner from the start, growing it from an in-store booking system into a hybrid platform with online booking, payments and a site-view app.

The challenge
SalonTracker’s customers were seeing fraud across their salons. Owners with several locations suspected staff were deleting bookings and keeping the cash, but checking meant pulling deleted-booking reports and phoning clients to confirm cancellations, which was slow and sensitive. Any fix also had to be affordable in a price-competitive market.

The solution
We integrated a customised AI vision model with SalonTracker so bookings can be checked against actual occupancy. Suspicious deletions are easy to spot, manual checks disappear and the solution scales cost-effectively across locations.

• Custom AI vision model integrated with the booking system

• Automatic booking verification to reduce fraud

• Less manual checking and fewer calls to clients

• Cost-effective to roll out across multiple salons

“Redev's innovative AI solution has transformed how we manage bookings and tackle fraud…”
Naomi Briggs
Senior Technical Executive, SalonTracker