Mapping, automating and tidying the processes your business actually runs on, then proving the hours you got back.
Most teams run on a mix of spreadsheets, email threads and a system that was never quite finished. It works, until volume rises or somebody leaves.
We map what actually happens (not the process diagram from 2019), then rebuild the parts that cost you the most hours and leave the rest alone.
A quoting process we rebuilt last year, step for step. Nothing here needed a new ERP.
Before
Enquiry arrives by email and sits in a shared inbox
Somebody re-types it into the quoting spreadsheet
Pricing checked against a PDF rate card from March
Quote sent by hand, then chased by hand
No record of why a discount was given
Four days, two people, and one version of the truth missing
Enquiry lands in the queue with the customer already matched
Figures carried straight through, nothing re-typed
Live rate card, with approval triggered only above a threshold
Quote sent on approval, chase scheduled automatically
Every decision logged against the job
Four hours, one person, one record everybody can see
Six ways we take the friction out of everyday work.
Process Mapping
Two weeks walking the floor with your team, ending in a map of every step, handoff and workaround.
Workflow Automation
The repetitive steps (approvals, chasing, re-keying) handled by the system instead of a person.
Forms & Data Capture
Paper and PDFs replaced with forms that validate as they are filled and land straight in the right place.
Operational Dashboards
One screen showing throughput, backlog and exceptions, built from data you already produce.
Internal Tools
Small, sharp applications for the jobs no off-the-shelf product does the way you need.
System Tidy-Up
Retiring the spreadsheets and shadow systems once the work they held has a proper home.
Where the Hours Go
Re-keying between systems
The same figures typed into two or three places because nothing connects. It never appears in a job description, and it is almost always the biggest single number on the board.
TYPICALLY
6 hrs per person, per week
Chasing for approval
Work stopped while an email waits in somebody’s inbox. The fix is rarely a faster approver. It is a sensible threshold, so most things never need one at all.
TYPICALLY
2–3 days of delay per job
Looking for the current version
Three spreadsheets with similar names and no agreement on which is right, so everybody checks with somebody before they act.
TYPICALLY
4 hrs per person, per week
Fixing what was entered wrong
An error caught downstream costs far more than one caught at the keyboard. Validation at the point of entry removes most of them before they travel.
TYPICALLY
1 job in 9 reworked
Reporting by hand
A Monday morning spent pasting last week into a template, which is already out of date by the time anybody reads it.
TYPICALLY
Half a day, every week
Five stages, each short enough to see the result.
Observe
We sit with the people doing the work and record what really happens, exceptions included.
Measure
Time, volume and error rates on today’s process, so later claims can be checked.
Redesign
A simpler path agreed with the team who will use it, not imposed on them.
Build
Automation and tools delivered in slices, each one live before the next starts.
Embed
Training, documentation and a month of support while the new way becomes the normal way.
FEATURED CASE STUDY
Ellis & Co
Job scheduling rebuilt around the engineers
Ellis & Co were scheduling forty engineers from a whiteboard and three spreadsheets. We replaced it with a single planner that knows skills, travel time and parts availability.
12 hrs
Admin saved weekly
31%
More jobs per day
Read the Case Study
